FREE DELIVERY ON ORDERS £150 AND OVER

FAQs


Product

Are bea Skin Care products animal friendly?

Absolutely! Our products are cruelty-free and never tested on animals.

What are ‘active’ ingredients and how are they different to those in regular skin care products?

Active ingredients - occasionally termed ‘medical grade’ - are potent concentrates of a certain 'active' or ingredient (e.g. vitamin C). All bea Skin Care products incorporate active ingredients in much higher quantities than are found in over-the-counter skincare products.

Do you use natural ingredients?

Yes! We use high strength compounds that are 100% free of irritants and allergens. Aside from being paraben-free and carcinogenic-free, all bea Skin Care ingredients are natural and non-synthetic.

Can I retail bea Skin Care products in my own practice?

Yes. If you are a therapist, skincare practitioner or medical professional in the UK, you can open a partner account with us. Please email accounts@bea-skincare.com for more information.

Why isn't my airless pump dispensing product?

Some of our products use an airless pump technology. Airless pump dispensers utilize a vacuum system to dispense and keep the product within the container fresh. Airless packaging helps to keep air and contaminates out of the product, which enhances the formula's stability and effectiveness. When using your product for the first time, you may need to "prime" the dispenser. There is a disk that pushes the product to the top which can become stuck, and you may need to bang the bottom of the bottle 3-4 times on a flat-hard surface to loosen the disk, then pump the dispenser slowly about 15-20 times upside down. After it starts pumping you can pump right side up as normal.

If the dispenser stops working at any time, simply repeat the "priming" step. We do not recommend attempting to dismantle the package. Please note that there is not supposed to be a "straw" in the packaging. If you only opened it once and were able to put it back together, the product should still be effective as long as it wasn't exposed to air for a very long period of time.

For Video Tutorial, please click here: http://bit.ly/2a3Zf71

What are the percentage strengths of the ingredients in your products?

bea Skin Care products indicate the percentage strength of active compounds wherever applicable. For example, our Vitamin C 20% & Hyaluronic Acid Serum includes concentrated vitamin C at 20% strength. However, the percentage of active ingredients usually concerns alphahydroxy and betahydroxy acids (AHAs and BHAs) only. This is because the potency of ingredients such as hyaluronic acid and collagen depends on their molecular weight rather than their concentration, i.e. percentage strength.

How to use Glutathione Vitamin Suppositories & What to Expect?

To self-administer a Glutathione Vitamin suppository, one must ensure hand hygiene before proceeding to uncover the wrapping. After assuming a relaxed and comfortable position in which the anal muscles are not strained, the suppository is gradually pushed into the anal canal with the pointed side going in first. It is easier to insert after a bath or in conjunction with a suppository applicator.

The process must be done gently without force. It is also advised to administer a suppository when there is no urgency of using the toilet in order to allow the drug to be absorbed properly.

Please store the Suppositories packet in a cool and dry place so that they retain their firmness.

It is normal for individuals to experience an urge to defecate and/or slight leakage or irritation due to the oily nature of suppositories. It is therefore advised to use them before bed or when there’s no need to go out.

Although there are no serious side effects, pregnant women and lactating mothers must consult their physician before use. Those taking vitamin C supplements might need to increase their dosage whilst using Glutathione Vitamin Suppositories.

What are back order items?

An item that is temporarily out-of-stock which has been ordered from our supplier but has not yet arrived at our warehouse. Even though the item is out of stock, you may add it to your shopping cart. If your order contains both in-stock and out-of-stock items, we will ship the in-stock items right away, generally within 24 hours of your order. The out-of-stock items will be shipped as soon as they become available. If you would like your entire order held until all items are available, please specify this in the Comments field of the Checkout page.

Payment

Are my online payments processed securely?

Yes. Every time you check out, your personal data is encrypted and sent over a secure connection to our server.

How do I change my currency?

Select your preferred currency in the top right navigation menu. bea Skin Care is located in the UK and retail internationally. Our standard processing currency is therefore GBP.

Delivery

Where do you deliver to?

We deliver to the UK, EU, US and internationally. Our flat rate fee for UK delivery is £5.95 for orders below £150 with free delivery on orders over £150. International delivery is £21.00 for orders below £500 with free delivery on orders over £500. For more information, please email us at delivery@bea-skincare.com.

JOIN OUR MAILING LIST
Get the latest news and special offers